Your Privacy Matters to Us
Last updated: March 26, 2026
Our Commitment to Your Privacy
At Zoya Outfits, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make purchases from our store located in Rawalpindi, Pakistan.
Information We Collect
Personal Information
- • Full name and contact details
- • Shipping and billing addresses
- • Phone number and email address
- • CNIC number (for Pakistani customers)
- • Account credentials and preferences
Transaction Information
- • Order history and purchase details
- • Payment method information
- • Delivery preferences and instructions
- • Return and exchange requests
- • Customer service interactions
How We Use Your Information
Order Processing & Delivery
- • Process and fulfill your orders
- • Arrange delivery within Pakistan
- • Send order confirmations and updates
- • Handle returns and exchanges
Customer Service
- • Respond to your inquiries and requests
- • Provide technical support
- • Resolve disputes and issues
Marketing & Communication
- • Send promotional offers and updates
- • Inform about new collections
- • Share fashion trends and styling tips
- • Seasonal sale notifications
Legal Compliance
- • Comply with Pakistani laws and regulations
- • Maintain transaction records as required
- • Prevent fraud and unauthorized activities
Data Protection & Security
Secure Storage
Your data is stored securely using industry-standard encryption and security protocols.
Limited Access
Only authorized personnel have access to your personal information on a need-to-know basis.
Your Rights
You have the right to access, update, or delete your personal information at any time.
Pakistan-Specific Provisions
Local Data Storage
In compliance with Pakistani data protection regulations, customer data is primarily stored within Pakistan or with trusted international partners who meet our security standards.
Payment Security
We work with licensed Pakistani payment processors and comply with State Bank of Pakistan regulations for secure online transactions.
Delivery Information
For deliveries within Pakistan, we may share necessary information with our trusted courier partners to ensure successful delivery to your location.
CNIC Collection
CNIC numbers may be collected for high-value orders or express delivery services as required by Pakistani regulations.
Cookies and Website Data
Our website uses cookies to enhance your browsing experience and provide personalized services. We use:
Essential Cookies
Required for website functionality, shopping cart, and secure checkout.
Analytics Cookies
Help us understand how customers use our website to improve our services.
Marketing Cookies
Enable personalized product recommendations and targeted offers.
Preference Cookies
Remember your language, currency, and other website preferences.
Third-Party Services
Payment Processors
We partner with secure payment gateways including JazzCash, EasyPaisa, and major credit card processors licensed in Pakistan. Your payment information is processed securely and not stored on our servers.
Delivery Partners
We work with reputable courier services within Pakistan. Necessary delivery information is shared to ensure successful order fulfillment.
Marketing Platforms
With your consent, we may use email marketing services and social media platforms to send promotional content and updates about our latest collections.
Your Privacy Rights
Access and Update
- • View your personal information
- • Update your account details
- • Modify your preferences
- • Download your data
Control and Delete
- • Unsubscribe from marketing emails
- • Delete your account
- • Restrict data processing
- • Object to certain data uses
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
privacy@zoyaoutfits.com
Phone
+92 335 1936028
Business Hours: Monday - Saturday, 10:00 AM - 8:00 PM (PKT)
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a prominent notice on our website. The updated policy will be effective from the date of publication.